Once you have purchased an e-ticket, you must go through the process shown below before you actually board your train.
green ticket vending machine
Passengers with Shinkansen One-way Tickets or Thunderbird One-way Tickets can make seat reservations for up to four people at a time using the green ticket vending machine at the station. Please follow the instructions below on how to use the ticket vending machine.
Press the “Reserved Seat” button in the upper-left corner of the screen.
Press “Seat reservation with coupon ticket.”
Insert a ticket with no assigned reserved seat into the ticket slot marked “Ticket･Commuter Pass” on the green ticket-vending machine.
Touch the ‘Reserved Seat’ button at the top left of the screen that lights up when you insert your ticket. On the next screen, touch the ‘Seat reservation with coupon ticket’ button, which will be the only one that is lit up.
If you are traveling as a group, you can make seat reservations for up to four people at a time. Insert the tickets of your fellow travelers one by one, and then touch the ‘All tickets inserted’ button.
Search for a train where reserved seats are available. Refer to the instructions and examples displayed on the screen, and enter in turn the station you will depart from, the station that is your destination, and either the time you wish to depart or the time you wish to arrive at your destination. (The boarding date can only be the date printed on your ticket.)
How to enter the departure/arrival station names
Use the on-screen keyboard to enter the station name. A list of possible station names will come up. Select the one you want.
How to enter the time
Use the on-screen keyboard to enter the time you want to travel. Select whether the time you entered is for your departure or your arrival at your destination.
Once you have entered all the necessary information, check that it is correct and then touch the ‘Search’ button.
Trains that match your search criteria will be displayed. Select the train you wish to use. The meanings of the symbols are explained below.
Please check that the train you have selected meets your requirements. If it does, touch the ‘Confirm’ button.
Seats/cars available to you light up. Please press the one(s) you require.
Please select the seat(s) you would like. You can also choose from the seat map.
How to select seats from the map
Touch the ‘Select from the seat map’ button. Select the car you want to ride in. Select a seat/seats in the car you just selected. Check the information and touch ‘Confirm’ if it is correct.
The reservation process is now complete. Check once more that the details of your reservation are correct. If they are, touch the ‘Confirm’ button.
The vending machine issues a ticket/tickets printed with your seat reservation.